Communication and teamwork are two of the most important soft skills an employee can have. Soft skills like communication and teamwork are necessary for maximising team performance and a more effective working relationship. Improving your communication skills can greatly improve your team’s performance.
The way communicate is complex. Miscommunication arises from these complexities. Tone, language, body language, word choice, and silence can impact how communication is interpreted. Communication becomes an issue for team performance when subtle forms of communication are misinterpreted, which can lead to conflict or stress.
High performance team focus on open, authentic and clear communication. Clarity and conciseness is key. As with all skills, improving your communication skills can boost both productivity and employee wellbeing.
Develop your communication skills
This includes active listening, self-awareness of communication style and acknowledgement of personal barriers (including inherent attitudes, values and beliefs).
Learn to ask questions
The more questions you ask, the more information your brain has to draw from, mitigating chances of miscommunication. Asking questions is also a good way to not only clarify information but also to practice active listening.
Check your understanding
Use your questioning skills to ‘check in’ with others’ before making assumptions about their behaviour. This is particularly important where virtual communication is used as the non-verbal cues are limited.
Create engaging conversations
When team members need to partake in the discussion, rather being told to do something, the team members will be enabled to refine and retain information.
Understanding not only your own communication style but also other’s communication styles will minimise miscommunication. Take time to particularly understand your non-verbal reactive cues and how they might be interpreted by others.
Developing a high-performance team takes work, and the best way to start crafting the best team you can is to get them engaged with one another. Check out our High-Performance Leadership Programme to ignite your team momentum.