Every team activity or meeting will have 3 distinct elements at play. These are summarised as:
Source: Ed Schein
It is important to pay appropriate attention to all three elements. Depending on the subject, one level may require more attention than the others.
|This relates to the explicit context for and outcomes desired from the activity. Being explicit about what you want and don’t want, what are the tangible/intangible outcomes and how you will measure success will provide both focus and a solid foundation for the meeting.|
|This is defining how the task will be achieved. It might include such things as timings, locations, capturing meetings outputs, communication and processes.|
|This relates to developing the quality of relationship and atmosphere necessary to achieve the desired goals/objectives. It is not necessarily about being best friends. This touches on many aspects including trust, respect, honesty, handling potentially challenging conversations, commitment, accountability, results focus and capability. None of these are givens and have to be ‘earned’ by all the people involved.|
Looking at the combination of these 3 key factors, while you may get Compliance by just attending to Task and somewhat to Process, in my experience if you want to more fully engage people and get their Commitment, then you also need to pay good attention to the Climate in your meetings. In effect this model recognises the importance of bringing greater humanity into business meetings.